Handling & Care
All wares are food safe, nontoxic, microwave, and dishwasher safe, unless stated otherwise (exception may be vase, planter, or other item not intended for food use) Though dishwasher safe, my personal recommendation is to always hand-wash, as this will help towards acheiving the longest life of piece. If utensil marks start to appear, you may use Bar Keepers Friend cleanser powder to scrub off. (works great, found at many grocery stores, and very cheap!)
Returns and Refunds
All sales are final, I do not offer returns, or refunds for peices damaged over time. Handmade Stoneware is porous, special, and should be handled with care... If item arrives damaged, please contact within 7 days of arrival, and provide pictures of items, and box/packaging state as well. I will either refund you for said item amount, or offer replacement. If package is stolen after delivery, I cannot be held responsible. Please be on the lookout for your package, and check your tracking info of order. If you live in an area, or have problems/concerns of porch theives you may select the signature required option in shipping, and pay for the extra service charge.
I do usually take on custom orders or special request. Though this all depends on schedule at the time, and availability of materials I have at moment. If I am out of stock of item, do not have quantity that you are hoping for, or looking for different color, please e-mail with your request. Generally special orders take anywhere from 6-8 weeks for completion, though could be sooner, again all depends on schedule at moment...